As Truck Dispatchers we face a number of problems daily it can be simple problems like a wrong date on the paperwork, but it can be larger more difficult problems like when companies get wrong addresses and mix up the loading or unloading places.
These type of problems surge when there isn't good planning or execution of what they want to be done, it could be caused as well from a lack of communication either by companies and their brokers, and the Truck Dispatcher, vice versa.
A good Truck Dispatcher will never leave you to figure out your problems on your they will look for easy, quick solutions for anything that might come your way as a Truck Driver.
A Truck Dispatcher should always have an answer to any problem you might have along the way, like when the load numbers get mixed up, and you cant get loaded up. all you have to do to fix this problem is to call you Truck Dispatcher and inform him or her about your problem so they can quickly and efficiently resolve it, and under a half hour, we will get you loaded or unloaded so you can get back on the road, to get back to work.
Another problem that Truck Dispatchers face is when the broker leaves out details or confuses weight, pricing o any important details and at the loading dock or unload, we will take care of everything.
One of the most common of problems that presents itself and the brokers don't inform us or you about this pass we will directly get in contact with the company that is loading you to get in and out quickly.
Problems surge when you least expect it and can possibly ruin a great load you might have after the problematic one.
A good Truck Dispatcher will always have a solution to your problems and never let you lose money.